Frequently Asked Questions
What's going on here then?
We make T-Shirts, that's what's going on. T-Shirts based on fictional companies, corporations, places, people, and events, all from some of your favourite movies of days gone by. We also have a range of shirts based on some awesome TV shows, and we'll be expanding that range in the not-so-distant future to include many more than we have currently.
How do I place an order?
Placing an order with us is easy. Just follow these simple steps...
What are my delivery options?
For full details of our delivery options and prices please see our delivery details page.
Why can I not supply a different delivery address?
At this time we must insist that all orders are dispatched to the billing address of the customer. This is solely down to protecting ourselves against fraudulent transactions.
We apologise if this is an inconvenience. You may request a different delivery address by contacting us, although this will be at our discretion. Please DO NOT use the PayPal 'notes' section to request a different delivery address as there is no guarantee we will see this while processing your order.
We will not be held responsible if your request in the notes section is not met.
How do I pay for my order?
We accept all major credit and debit cards. We also accept payments by PayPal.
You do not need to have a PayPal account to shop with us, nor will you need to sign up for one.
We use PayPal's secure server to process our payments, and once at the PayPal stage of your order you may pay by using your credit card, debit card, or PayPal balance should you have one.
PayPal's server is 100% safe and secure. Once payment has been made through PayPal you will be returned to our site where you will receive confirmation of your order. You will also receive confirmation from us via email once your order has been accepted.
Is shopping with you secure?
It certainly is. When you are at the checkout stage of your order look for the padlock sign in your browser.
The padlock sign means that your details are now encrypted and secure.
We will never share your details with any third parties, and we do not store your credit or debit card details.
At no stage do we even see your credit or debit card details, so nobody has access to them outside of PayPal, who are used to process payments to ourselves.
PayPal's server is 100% safe and secure.
Why have I not received a confirmation email?
If you have placed an order and not received confirmation from us please check your spam folder in the first instance, just to make sure it isn't in there. If you still cannot find it then please contact us and we'll be able to confirm your order and attempt to resend confirmation.
Can I cancel my order?
If you would like to cancel your order you may do so by contacting us and requesting this via email.
You will need to supply us with your name and with your order number which will be found on your confirmation email from us. Once we have located your order details we will refund your order, provided that your order has not already been dispatched.
If we have already dispatched your order you will need to wait for it to arrive before sending it back to us for your refund. Please see our returns information page for details of how to return your order.
Can I make a change to my order once placed?
Making a change to your order will depend on whether we have already dispatched it or not. If you have accidentally ordered the wrong size then we will be able to change this for you provided that your requested size is in stock. Please contact us as soon as you can if this is the case.
You may not add extra items to your order once it has been placed. To do this you must place a separate order and pay any delivery fees as normal. This will be treated as a separate order.
Can I check the status of my order?
Checking on the status of your order depends entirely on whether you choose a trackable delivery option from the dropdown list at the checkout. If you have done so then you may contact us for the tracking number of your order and we will either track it for you or provide you with details of how to do so yourself.
If you have chosen a standard delivery option (either domestic or international) then we will NOT be able to track your order once it has been dispatched.
We are looking in to setting up a 'My Account' feature on the site. This will mean you can log in to your account and check on the status of your order as well as any previous orders you have placed. This is a little way off yet but will hopefully be available soon.
Can I shop with you if I live outside of the UK?
Of course. We accept orders from international customers no matter where you are.
For full details of our delivery options, prices, and likely shipping time if you're an international customer please see our delivery details page here.
Why is international shipping so expensive?
We do get asked this a lot, but the fact is we make absolutely no money whatsoever on shipping orders. In fact sometimes it will actually cost us more to ship your order than we have charged you.
Shipping fees take in to account all packaging costs as well, and the amount we charge for delivery to international destinations is based on item/order weight. We do try to make this as affordable as we can.
Do you have a size guide?
Yes we do. For full details of shirt sizes, and for information on the shirts we use for printing our designs on, please see our size guide and shirt information page.
Why is the shirt I want always sold out?
Our shirts are printed professionally, so we do have instances where we are sold out of various designs and waiting on stock to be reprinted and delivered to us. We know this is frustrating, and we are doing what we can to shorten the time some of products are sold out.
Certain designs can sell quickly when back in stock, so please check the site regularly to make sure you don't miss out on the design you want once it's here.
Additionally, when we add a new design to the site there may be a period where this is also 'Sold Out'. This usually means that the new design is currently being printed and will be in stock soon.
Can I have a refund on my order?
Yes, as long as the order is sent back to us in the same condition it was sent and you do so within 30 days.
For full details of our returns policy please see our returns information page.
My shirt is faulty, can I have a refund?
Yes you can. Please see our returns information page for more details.
Also, in the unlikely event of your shirt being faulty or damaged when you receive it, we will reimburse you for any postage fees incurred while sending it back to us.
I own a shirt which has since been redesigned, can I have an exchange?
We reserve the right to change any of our shirt designs whenever we feel like a new design is necessary, and I'm afraid we cannot exchange the older design for the new one.
If you have ordered a shirt from us which has since been redesigned, and your order falls under the terms of our returns policy, then you may of course return it to us for a full refund.
Do you offer any discounts?
From time to time we will send out discount codes to subscribers of our newsletter, which can be used for a certain period of time. We also offer 10% off your first order when you sign up for our free newsletter.
We do not offer discounts on bulk orders at this time.
I have an idea for a shirt, can I send it to you?
We're grateful for any shirt design suggestions, so please feel free to contact us with any ideas you may have. If we end up printing that design (and it isn't something we've already got planned) then we'll send you the finished shirt once it's been printed, absolutely free.
Please bear in mind though that we have lots of designs half-finished or planned for the future already, so it'll have to be pretty good!
Do you have a newsletter?
Yes we do. You can find the newsletter sign up form on our homepage.
Signing up for the newsletter is completely free, and when doing so for the first time we'll send you a discount code which is good for 10% off your first order with us. We also promise never to share your information with anybody, and you may unsubscribe at any time, no questions asked.
We make T-Shirts, that's what's going on. T-Shirts based on fictional companies, corporations, places, people, and events, all from some of your favourite movies of days gone by. We also have a range of shirts based on some awesome TV shows, and we'll be expanding that range in the not-so-distant future to include many more than we have currently.
How do I place an order?
Placing an order with us is easy. Just follow these simple steps...
- Browse the site and select an item to view.
- Once in the product page, select your size from the dropdown menu. If that size is currently unavailable you'll see the 'Buy Now' button change to a 'Sold Out' button, meaning you won't be able to order this size.
Once you've selected your size, click the 'Buy Now' button and this item will now be added to your shopping cart.
- When you've finished adding items to your shopping cart simply click 'Checkout' to begin the checkout process. You'll then need to select a delivery option before proceeding.
- At the checkout stage you'll need to enter your name, address, and contact email, agree to our terms and conditions, and then proceed to PayPal's secure server to complete your order.
You will receive confirmation from us that your order has been placed via email.
What are my delivery options?
For full details of our delivery options and prices please see our delivery details page.
Why can I not supply a different delivery address?
At this time we must insist that all orders are dispatched to the billing address of the customer. This is solely down to protecting ourselves against fraudulent transactions.
We apologise if this is an inconvenience. You may request a different delivery address by contacting us, although this will be at our discretion. Please DO NOT use the PayPal 'notes' section to request a different delivery address as there is no guarantee we will see this while processing your order.
We will not be held responsible if your request in the notes section is not met.
How do I pay for my order?
We accept all major credit and debit cards. We also accept payments by PayPal.
You do not need to have a PayPal account to shop with us, nor will you need to sign up for one.
We use PayPal's secure server to process our payments, and once at the PayPal stage of your order you may pay by using your credit card, debit card, or PayPal balance should you have one.
PayPal's server is 100% safe and secure. Once payment has been made through PayPal you will be returned to our site where you will receive confirmation of your order. You will also receive confirmation from us via email once your order has been accepted.
Is shopping with you secure?
It certainly is. When you are at the checkout stage of your order look for the padlock sign in your browser.
The padlock sign means that your details are now encrypted and secure.
We will never share your details with any third parties, and we do not store your credit or debit card details.
At no stage do we even see your credit or debit card details, so nobody has access to them outside of PayPal, who are used to process payments to ourselves.
PayPal's server is 100% safe and secure.
Why have I not received a confirmation email?
If you have placed an order and not received confirmation from us please check your spam folder in the first instance, just to make sure it isn't in there. If you still cannot find it then please contact us and we'll be able to confirm your order and attempt to resend confirmation.
Can I cancel my order?
If you would like to cancel your order you may do so by contacting us and requesting this via email.
You will need to supply us with your name and with your order number which will be found on your confirmation email from us. Once we have located your order details we will refund your order, provided that your order has not already been dispatched.
If we have already dispatched your order you will need to wait for it to arrive before sending it back to us for your refund. Please see our returns information page for details of how to return your order.
Can I make a change to my order once placed?
Making a change to your order will depend on whether we have already dispatched it or not. If you have accidentally ordered the wrong size then we will be able to change this for you provided that your requested size is in stock. Please contact us as soon as you can if this is the case.
You may not add extra items to your order once it has been placed. To do this you must place a separate order and pay any delivery fees as normal. This will be treated as a separate order.
Can I check the status of my order?
Checking on the status of your order depends entirely on whether you choose a trackable delivery option from the dropdown list at the checkout. If you have done so then you may contact us for the tracking number of your order and we will either track it for you or provide you with details of how to do so yourself.
If you have chosen a standard delivery option (either domestic or international) then we will NOT be able to track your order once it has been dispatched.
We are looking in to setting up a 'My Account' feature on the site. This will mean you can log in to your account and check on the status of your order as well as any previous orders you have placed. This is a little way off yet but will hopefully be available soon.
Can I shop with you if I live outside of the UK?
Of course. We accept orders from international customers no matter where you are.
For full details of our delivery options, prices, and likely shipping time if you're an international customer please see our delivery details page here.
Why is international shipping so expensive?
We do get asked this a lot, but the fact is we make absolutely no money whatsoever on shipping orders. In fact sometimes it will actually cost us more to ship your order than we have charged you.
Shipping fees take in to account all packaging costs as well, and the amount we charge for delivery to international destinations is based on item/order weight. We do try to make this as affordable as we can.
Do you have a size guide?
Yes we do. For full details of shirt sizes, and for information on the shirts we use for printing our designs on, please see our size guide and shirt information page.
Why is the shirt I want always sold out?
Our shirts are printed professionally, so we do have instances where we are sold out of various designs and waiting on stock to be reprinted and delivered to us. We know this is frustrating, and we are doing what we can to shorten the time some of products are sold out.
Certain designs can sell quickly when back in stock, so please check the site regularly to make sure you don't miss out on the design you want once it's here.
Additionally, when we add a new design to the site there may be a period where this is also 'Sold Out'. This usually means that the new design is currently being printed and will be in stock soon.
Can I have a refund on my order?
Yes, as long as the order is sent back to us in the same condition it was sent and you do so within 30 days.
For full details of our returns policy please see our returns information page.
My shirt is faulty, can I have a refund?
Yes you can. Please see our returns information page for more details.
Also, in the unlikely event of your shirt being faulty or damaged when you receive it, we will reimburse you for any postage fees incurred while sending it back to us.
I own a shirt which has since been redesigned, can I have an exchange?
We reserve the right to change any of our shirt designs whenever we feel like a new design is necessary, and I'm afraid we cannot exchange the older design for the new one.
If you have ordered a shirt from us which has since been redesigned, and your order falls under the terms of our returns policy, then you may of course return it to us for a full refund.
Do you offer any discounts?
From time to time we will send out discount codes to subscribers of our newsletter, which can be used for a certain period of time. We also offer 10% off your first order when you sign up for our free newsletter.
We do not offer discounts on bulk orders at this time.
I have an idea for a shirt, can I send it to you?
We're grateful for any shirt design suggestions, so please feel free to contact us with any ideas you may have. If we end up printing that design (and it isn't something we've already got planned) then we'll send you the finished shirt once it's been printed, absolutely free.
Please bear in mind though that we have lots of designs half-finished or planned for the future already, so it'll have to be pretty good!
Do you have a newsletter?
Yes we do. You can find the newsletter sign up form on our homepage.
Signing up for the newsletter is completely free, and when doing so for the first time we'll send you a discount code which is good for 10% off your first order with us. We also promise never to share your information with anybody, and you may unsubscribe at any time, no questions asked.
Popular Questions
Here's a list of quick links to the most popular frequently asked questions:
If you've looked here and still can't find an answer to your question please email us using the form on our contact page.
Here's a list of quick links to the most popular frequently asked questions:
- How do I place an order?
- Is shopping with you secure?
- What are my delivery options?
- Do you have a size guide?
- How do I pay for my order?
- Different delivery address?
- Confirmation emails?
- Can I cancel my order?
- Can I change my order?
- Can I have a refund?
- Can I check my order status?
- International customers?
- International shipping fees?
- Sold out shirts?
- Do you offer any discounts?
- Do you have a newsletter?
